Refund policy

Return, Exchange & Refund Policy

At Sol Ania, we hope you love your pieces as much as we loved creating them. If something isn't quite right, we're here to help.

Returns

We accept returns within 14 days of your order being delivered.

To be eligible for a return, your item must be:

Unworn and unwashed
In its original condition
Free from stains, odors, or damage
Returned with all original tags attached

Items that do not meet these conditions may be returned to the sender.

To start a return, please email dziamalek@icloud.com or visit our Contact page and submit a request. Please include your order number and the reason for your return.

Exchanges

At this time, Sol Ania does not offer direct exchanges.

If you'd like a different size, color, or style, you're welcome to return your original item for a refund, provided it meets our return eligibility requirements, and place a new order through our website.

This approach allows us to process orders more efficiently while keeping our limited inventory accurate for all customers.

Please note that many of our collections are produced in limited quantities. If you're hoping to purchase a different size or style, we recommend placing your new order as soon as your return is initiated, as we cannot guarantee item availability.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we shipped the wrong item.

We recommend using a tracked shipping service, as Sol Ania is not responsible for returns lost in transit.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery by emailing dziamalek@icloud.com or through our Contact page. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.

Refunds

Once your return has been received and inspected, you'll receive an email confirming whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.